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Returns & Exchanges

Mind Vapes is here to alleviate any unnecessary complications concerning your purchase!

RETURNS & EXCHANGES

We allow a generous window of 15 days from date of delivery to return or exchange any unused / unopened purchases that you feel may not be right for you. Due to health & hygienic reasons, we cannot stress enough that products must be unused. Your friends at Mind Vapes would love to help! If you’re uncertain or require further assistance choosing your dream vaporizer, please email your inquiries to wecare@mindvapes.com

DEFECTIVE PRODUCTS

If a product arrives defective, please contact us within 72 hours to report this issue. We will then assist with directing you to the manufacturer or otherwise, depending on the brand of vaporizer you purchased and its warranty guidelines.

OBTAIN AN RMA NUMBER

To be able to return your item for a refund or exchange, you must notify us within 72 hours of delivery, we will then provide our return process, address, and issue an RMA number that must be visible on the outside of the return box or we will not accept the package. You have 7 days from issuance of RMA Number to drop of the package at your nearest post office.

METICULOUS INSPECTION

Upon receiving your return package marked with an RMA number, we will thoroughly inspect it for use by checking the coil color, scent of the chamber, and an overall visual inspection of the exterior. Therefore, vapes that were tested, even without remnants of material in the chamber, are still considered used and will be returned to the customer at their own expense. Because of this, we strongly advise researching what specific vaporizer you think embodies what you need before ordering! Once returned item/s pass inspection, we will contact you again to issue a refund or process an exchange. Refunds do not include expedited shipping fees.

CONTACT US

For further information, please feel free to send us an email at wecare@mindvapes.com

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