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Frequently Asked Questions (FAQ) Page

Wondering about your Order?

Has my order shipped?

Click the My Account icon at the top right of our webpage to check your orders status.

How do I track my order?

You will receive tracking information via email, once your order is ready to ship. To check manually, click the My Account icon at the top right of our webpage.

My order never arrived.

Click the My Account icon at the top right of our webpage. If your order displays your Package Tracking Number, please contact USPS or FedEx to confirm that your packages were delivered. If your packages each show a status of Delivered, please contact customer service for further assistance.

My product is missing parts.

Please contact customer service immediately

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

What else should you know?

Do I have to pay salex tax?

You must pay 9% sales tax if you are located in the same state as our warehouse, which is California. Other than CA residents, we don't charge any additional sales tax.

I have a question on my charges.

Click the My Account icon at the top right of our webpage. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

You may print the emailed Order Confirmation you will receive or simply click the My Account icon at the top right of our webpage to view a printable copy.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Need to check your account?

How do I create an account?

Click the My Account icon at the top right of our webpage and click New Customer? Sign up →

How do I edit my account information?

Simply follow the prompts to complete setting up your account.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Statement for more information.

How much is my shipping?

We offer free ground shipping within the US, with expedited options as well. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the My Account icon at the top right of our webpage, under the login box you'll see a link that says "Forgot your password?”.

How do I return my product?

Please refer to our Return Policy page or scroll all the way to the bottom of our site and click Return Policy under Customer Service.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account icon at the top right of our webpage to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment.

What about International Orders?

Do you ship to my country?

We can ship worldwide but you must shoulder the shipping fee to your location, which will be based on package weight. For additional information or assistance, please contact our customer service.

What are my payment choices?

We accept Credit Card Payments via Visa, Master Card, American Express and Discover Card, as well as pre-paid Credit Cards (billing address must be registered on card). During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive your payment.

When will my order ship and what are my shipping charges?

We will ship your order shortly after we receive payment from you. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

What is the return policy?

Please see our Terms of Service for complete details regarding our Return Policy.

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