Shipping Policy

We have offered free shipping on all orders since we launched the Mind Vapes online retail website. However, shipping carriers have been increasing their fees every year. Additionally, inflation has impacted wholesale prices. Therefore, we have decided to implement tiered shipping rates based on your order amount. We will continue to offer free shipping on all orders of $50 or more. Thank you very much for your understanding and support.

 Shipping carriers are currently experiencing delays, which may result in longer delivery times. We recommend reaching out to the carrier directly for the most up-to-date information on your shipment.

📦 Shipping Summary

🚚 Free Shipping on Orders $50+
⏱️ Processing Time: 24–72 hours (business days only)
Please note: Most orders placed before 1:00 PM PST are typically shipped out the same business day
📬 USPS Priority Mail: 1–3 business days (not guaranteed)
💵 Shipping fees are non-refundable

🚚 Shipping Rates & Free Shipping

We offer a tiered shipping system based on your order value. Shipping rates are calculated at checkout based on your final order total after discounts (if applicable).

• Order Value: $0 – $19.99 → Shipping Cost: $4.99
• Order Value: $20 – $29.99 → Shipping Cost: $3.99
• Order Value: $30 – $39.99 → Shipping Cost: $2.99
• Order Value: $40 – $49.99 → Shipping Cost: $1.99
• Order Value:$50+ → FREE SHIPPING

We previously offered free shipping on all orders. Due to increasing carrier costs, we’ve implemented this tiered system while still maintaining free shipping on qualifying orders.

⏱️ Order Processing

All orders are processed within 24–72 hours (business days only).

• Processing time begins once your order has been successfully placed
• Orders are not processed on weekends or major holidays
• Orders placed during these times will be processed on the next business day

⚠️ Please note: Processing time is separate from shipping time.

📌 Important Note on Product Availability:

While we do our best to keep inventory up to date, in rare cases, an item may become out of stock after your order is placed. If this happens, we will reach out to you via email with available options. We may also send a text message reminder to kindly ask you to check your email so we can resolve the matter as quickly as possible.

During high-volume periods (holidays, major sales), processing times may be extended.

📬 Shipping & Delivery

We primarily ship via USPS.

• USPS Priority Mail: 1–3 business days (not guaranteed)
• Delivery times are estimates and may vary

📦 Important Note on Certain Brands:

Orders containing The Kind Pen / Glass products are shipped directly from their East Coast warehouse, which may add an additional 1–2 business days to processing and delivery time.

Once your package has been handed over to the shipping carrier, all transit-related issues are the responsibility of the carrier.

We are not responsible for delays caused by:

• Carrier issues
• Weather conditions
• High shipping volume
• Other factors outside our control

Customers are responsible for monitoring tracking updates and coordinating with the carrier if needed.

⚡ Expedited Shipping

We offer faster shipping options upon request.

• Expedited shipping affects delivery time only
• It does not speed up processing time
• Expedited shipping fees are non-refundable

If you would like USPS Priority Mail Express (guaranteed service), please contact us at wecare@mindvapes.com before placing your order. If you email us to request this service, please note that the cut-off time for same-day processing is 10:00 AM PST.

💵 Shipping Fees (Non-Refundable)

All shipping fees are non-refundable under any circumstances, including:

• Delivery delays
• Returned packages
• Shipping fees for exchanges
• Customer-initiated returns

If a return is approved, only the product cost will be refunded. Please refer to our Return Policy.

📦 Discreet Packaging

We value your privacy. All orders are shipped in plain, discreet packaging with no indication of the contents.

Billing statements will show MIND V or Big Knoll as the descriptor.

✏️ Address Accuracy & Changes

Customers are responsible for providing a complete and accurate shipping address.

• We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses
• Once an order has been processed and shipped, address changes are no longer possible

If you need to update your address, please contact us immediately at wecare@mindvapes.com before your order is processed.

📦 Returned to Sender / Failed Delivery

If a package is returned due to:

• Incorrect or incomplete address
• Failed delivery attempts
• Refusal of delivery

We will contact you once the package is returned.

• Reshipping will require payment of the original shipping cost
• If you choose not to reship, we will issue a refund for the item cost only (shipping fees excluded)

📬 Lost or Stolen Packages

Once tracking shows “Delivered,” responsibility for the package transfers to the customer.

We are unable to replace or refund packages marked as delivered.

If you cannot locate your package, please:

• Check with household members
• Check with neighbors
• Contact your local post office

Please note that in some cases, USPS may mark packages as delivered 1–3 days before actual delivery.

✍️ Signature Confirmation

For certain orders (especially high-value), we may require a signature upon delivery to ensure safe receipt.

🔧 Defective or Faulty Items

If you receive a defective item:

• Please contact us with clear photos or videos
• In most cases, returns are not required
• If approved, we will send a replacement at no additional shipping cost

📸 Damage During Shipping

If your order arrives damaged, please notify us within 72 hours of delivery.

Include:

• Photo of the entire item
• Close-up of the damaged area
• Photo of outer packaging
• Photo of inner packaging

❗ Missing Items

If items are missing, please notify us within 72 hours of delivery.

Include:

• Clear photos of all received items
• A video showing the contents of the package

🔁 Exchanges

We’re happy to assist with exchanges to ensure you receive the correct item.

If you would like to request an exchange, please contact us first at wecare@mindvapes.com with your order details and reason for the exchange.

Important Notes for Exchanges:

• Customers are responsible for the shipping cost of returning the original item
• A shipping fee will be charged to send out the exchanged product
• We will send you an invoice for the shipping cost and will proceed with shipping the exchange once the invoice has been paid
• Shipping fees are non-refundable
  
• Items must meet our return conditions (unused, unopened, and in original condition) to be eligible for exchange

Once your return is received and inspected, we will process your exchange and ship out the replacement item accordingly.

We recommend reaching out to us before sending any items back so we can guide you through the process and avoid delays.

📦 Shipping FAQs

🚚 When will my order ship?

Orders are processed within 24–72 hours (business days only).

⏱️ Does faster shipping mean faster processing?

No. Expedited shipping only affects delivery time and does not speed up processing.

📦 Why hasn’t my tracking updated?

No worries, as this can happen sometimes! Shipping carriers may occasionally miss scans during transit, especially when the tracking page shows “Label Created”. Your package may still be on its way even if tracking hasn’t updated. It’s also normal for tracking to take 24–48 hours to appear after the label is created. Rest assured, your order is still in progress and moving through the carrier’s network.

📬 How long does shipping take?

USPS Priority Mail typically takes 1–3 business days, but this is not guaranteed.

💵 Why did my shipping cost change?

Shipping is calculated based on your final order value after discounts.

📦 Do items ship separately?

Yes. Some items may ship separately depending on availability or fulfillment location.

✏️ Can I change my address?

Only before processing. Once shipped, changes are no longer possible.

📦 What if my package is returned?

Returned packages will require a reshipping fee. Refunds exclude shipping fees.

📭 My package says delivered but I don’t have it

Check with household members, mailroom, apartment’s reception area, neighbors, or your local post office.

📦 Who is responsible after delivery?

Once marked delivered, responsibility transfers to the customer.

⚠️ What if my order is delayed?

Delays are outside our control and are not eligible for refunds.

🔁 Are shipping fees refundable?

No. Shipping fees are non-refundable under all circumstances.

❓Can I cancel my order after it has been shipped?

Once your order has been shipped, it can no longer be canceled. If you no longer wish to keep the item, you may request a return by emailing us. Once we receive and inspect the returned item, we will issue a refund in accordance with our Return Policy.

❓Can I edit or make changes to my order?

Yes! If your order has not yet been processed, you may request changes by emailing us with the details of your requested edits. We’ll do our best to accommodate your request before the order is shipped.